Last updated: September 29, 2026
MSEARTHIA operates this online jewelry store. This policy explains what personal information we collect, why we use it, when we share it, and the choices available to you.
Information we collect
We collect information you provide when you place an order, create an account, contact us, request support or submit a form. This may include your name, email address, phone number, billing and shipping addresses, order details, account credentials and the contents of your message.
When you use the site, our systems and service providers may also receive technical information such as your IP address, browser and device information, referring pages, pages viewed, cookie identifiers and security or diagnostic events.
How we use information
- to provide the store, process and deliver orders, handle returns and provide customer support;
- to create and maintain customer accounts and remember cart or checkout choices;
- to protect the site, prevent fraud, troubleshoot errors and maintain performance;
- to comply with tax, accounting, legal and regulatory obligations; and
- to send marketing messages only when you have chosen to receive them, with an unsubscribe option in each message.
Orders and payments
WooCommerce processes store and order information on this site. When payment services are enabled, payment details are sent directly to the selected payment provider. MSEARTHIA does not store full payment card numbers on this website. Payment providers process information under their own privacy policies.
Cookies and similar technologies
We use cookies and local storage that are necessary for the shopping cart, checkout, account login, security and site preferences. Hosting, caching, security and performance services may use technical identifiers to deliver and protect the site. You can control cookies through your browser, but blocking necessary cookies may prevent cart, checkout or account features from working.
When we share information
We share personal information only as needed with service providers that help us host and secure the site, process payments, deliver orders, provide email or customer support, measure site performance, and meet legal obligations. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer. We do not sell personal information for money.
How long we keep information
We keep order and transaction records for as long as needed for fulfillment, returns, fraud prevention, accounting, tax and legal obligations. Account information remains while the account is active or as needed to provide services. Contact messages and technical logs are retained only as long as reasonably needed for support, security and recordkeeping.
Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, and to receive a copy of certain information. You may also object to or restrict certain processing and opt out of marketing. Some requests may be limited where we must retain information for legal, security or transaction purposes.
California residents may also have rights to know, delete and correct personal information, to opt out of sale or sharing, to limit certain uses of sensitive personal information, and to receive equal service when exercising privacy rights. We do not sell personal information for money. If our practices change in a way that creates an opt-out right, we will provide the required method before that processing begins.
International processing
Our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.
Children
This store is not directed to children under 16, and we do not knowingly collect personal information from children under 16.
Changes to this policy
We may update this policy when our services, providers or legal obligations change. The date at the top shows the latest revision.
Contact us
For privacy questions or requests, email support@msearthia.com or use the contact section on our About page. We may need to verify your identity before completing a request.